Warm milk. Soft ice cream. A back wall coated in frost. Each of those points somewhere different, so we treat them as separate clues. Fans, defrost timers, door seals, and control boards all fail in their own way. We check them in order instead of guessing. Refrigerator trouble in Highland Lakes gets that same step-by-step look. Tell us what the freezer is doing when you call us, or use the quote form.
Taking calls until 5:00 PM CT

We repair appliances in Highland Lakes and nearby Meadowbrook, Lake Purdy, Brook Highland, and Chelsea, covering ZIPs 35043, 35094, 35124, 35147, 35176, 35185, 35205, and 35209.
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We start with your description, since sounds and timing narrow things fast. Then we measure compartment temperatures, inspect the evaporator for frost, test the fans, and check electrical components with meters. Guesswork replaces parts; testing replaces the right one.
Frost on the rear panel usually means the defrost cycle stopped working. Heater, thermostat, sensor, or board are the usual suspects. Left alone, the frost blocks airflow and the fresh food side warms up. Worth looking at soon.
Unplugging it and letting it thaw overnight often restores cooling for a while. That's useful information, not a fix. If cooling returns after a thaw, the defrost system is the culprit and it will fail again.
Depends on the failure. A relay, fan, gasket, or drain clog is usually a sensible repair on almost any age unit. Sealed-system damage on a very old fridge is a different conversation. We tell you which side you're on.
Yes. Tell us what the other tech said and what part they named. We run our own tests on the machine and share what we find, including whether the repair is worth doing.
Tell us what you hear, smell, or see. Grinding? Puddle? Blinking code? Small details narrow the list of likely causes before we ever pull the machine away from the wall.
A technician runs through a checklist: power, controls, sensors, motors, seals, drainage. We test instead of guessing, then walk you through the actual fault and your repair options.
Some faults are worth fixing today. Others mean the appliance is near the end. We tell you which is which, then complete the repair once you say go.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
Rather not call? Get a free quote →