Run this checklist. Is the freezer cold but the fresh food side warm? Is there frost building on the back wall? Is the compressor running nonstop, or not at all? Is water pooling under the crisper drawers? Each answer points somewhere different: defrost heater, evaporator fan, door seal, drain line. We diagnose before we replace parts. Saks refrigerators get our full test sequence. Call us or send your symptoms through the form.
Taking calls until 5:00 PM CT

We repair appliances in Saks and around 36201, 36203, 36205, 36206, 36207 and 36250, plus nearby Anniston, West End-Cobb Town, Weaver and Oxford.
We start with your description, since sounds and timing narrow things fast. Then we measure compartment temperatures, inspect the evaporator for frost, test the fans, and check electrical components with meters. Guesswork replaces parts; testing replaces the right one.
Frost on the rear panel usually means the defrost cycle stopped working. Heater, thermostat, sensor, or board are the usual suspects. Left alone, the frost blocks airflow and the fresh food side warms up. Worth looking at soon.
Unplugging it and letting it thaw overnight often restores cooling for a while. That's useful information, not a fix. If cooling returns after a thaw, the defrost system is the culprit and it will fail again.
Depends on the failure. A relay, fan, gasket, or drain clog is usually a sensible repair on almost any age unit. Sealed-system damage on a very old fridge is a different conversation. We tell you which side you're on.
Often, yes. Saks sits minutes from Anniston, so our route through 36201 and 36206 is short. Call us and we will give you the next open window.
Tell us what you hear, smell, or see. Grinding? Puddle? Blinking code? Small details narrow the list of likely causes before we ever pull the machine away from the wall.
A technician runs through a checklist: power, controls, sensors, motors, seals, drainage. We test instead of guessing, then walk you through the actual fault and your repair options.
Some faults are worth fixing today. Others mean the appliance is near the end. We tell you which is which, then complete the repair once you say go.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
Rather not call? Get a free quote →